What information do we collect?
SNAS collects two categories of information regarding our customers:
- (i) information that you provide to us; and
- (ii) automatically collected information.
Information that you provide us
In connection with certain activities on our website, such as registering with the website, setting up an account, ordering a product or service, or communicating with us, we may ask you to provide us with information that tells us who you are. This information may include personal information such as your name, email address, billing address, shipping address, phone number, driver’s license number, place of employment, and credit card or other payment information, and also the content of any email you send to us. While some of the information you will be asked to provide is voluntary, other information is mandatory, and if you do not provide such information, then you will not be able to receive the related service.
Automatically collected information
Certain information is automatically received from you when you visit authorservices.springernature.com to monitor the operations of our website. This information may include, but may not be limited to, your Internet protocol (IP) address, the name of the domain and host from which you access the Internet, your browser software and operating system, the date and time you access our site, and the Internet address of the website from which you linked directly to our site. Also, we may collect information from you based on your browsing (click-stream) activities. This information may include, but may not be limited to, the pages you browse and the products and services viewed or ordered by you. This helps us to manage and develop our website better, to provide you with a more enjoyable, customized service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.
How do we use information we collect?
We may use your information for a number of purposes which may include:
- processing your orders and managing and administering your account;
- delivering any services, products or information requested by you;
- responding to complaints or account enquiries;
- administering debt recoveries;
- verifying your identity when required. Customer data may be processed outside of the European Economic Area (EEA).
Who do we disclose the information to?
We employ other companies and individuals to administer, service, or process customer transactions. Examples of such activities include order fulfillment, order delivery, credit card payment processing, customer service support, and provision of language editing services by companies and editors who are outside contractors.
Credit card companies
Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information to verify the credit card numbers and process transactions.
Third-party business partners
From time to time, we may ask if you wish to be contacted by us on behalf of select third parties about their products or services, or offer you the opportunity to be contacted directly by such third parties. We will only share your information with third parties for their own marketing purposes with your permission.
Compliance and protection
We may release your information when we believe, in our reasonable judgment, that release is appropriate to
- (i) protect the security and integrity of our website;
- (ii) protect our rights and property and the rights and property of others;
- (iii) take precautions against liability;
- (iv) comply with legal requirements or respond to judicial process;
- (v) provide information to law enforcement agencies or for investigations on matters related to public safety; and
- (vi) prevent physical harm to individuals.
Other policy terms
Third-party website links
Should you click on any link on our website that delivers you to a third-party website, you will be subject to the third parties’ privacy policies, if any. SNAS is not responsible for the actions of any third-party websites.
No use by children under 13
This website is not intended for use by children under thirteen (13) years of age. You must be at least 13 years of age to use the services offered on this website. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service.
To prevent unauthorized access, maintain data accuracy, and provide for the proper use of your information, we have instituted physical, electronic, and operational safeguards to secure your information that we collect. When you use the services available through this website, transmission of your credit card information and manuscript to us (or our third-party credit card processor) is encrypted using Secure Socket Layer (SSL) encryption. To process and protect your payment information, we use both PayPal and Verisign. SNAS does not itself store your credit card information.
Updating your personal information and privacy preferences
You have the right to access and correct your personal information by writing to SNAS through any methods mentioned on our contact page.
Notification of policy changes